1. Overview
This policy applies to all premium membership subscriptions purchased through DEAR4YOU, published by DeepRudra Opc Private Limited. We strive for full transparency.
2. Subscription Plans
- Free Tier: Basic access at no cost
- Premium Monthly: Enhanced features billed monthly
- Premium Annual: Enhanced features billed annually (discounted)
3. Refund Eligibility
3.1 Eligible for Refund
- Technical failure: App completely non-functional after purchase and support team unable to resolve within 72 hours
- Duplicate payment or billing error (identical charge processed twice)
- Unauthorized transaction with credible evidence the purchase was not made by you
3.2 Non-Refundable
- Change of mind after accessing premium content
- Partial subscription period (prorated refunds not offered)
- Subscriptions purchased through Google Play Store or Apple App Store
- Account suspended for violation of Terms & Conditions
- Dissatisfaction due to result content (we are an information service)
4. Refund Request Process
- Step 1: Email contact@deeprudra.in with subject "Refund Request – [Your Registered Email]"
- Step 2: Include: Transaction ID, Date of purchase, Amount paid, and reason
- Step 3: Team reviews and responds within 3–5 business days
- Step 4: Approved refunds processed within 7–10 business days
5. Cancellation Policy
Cancel anytime via: Profile → Manage Subscription in-app, or Google Play / App Store, or email us. Upon cancellation, premium access remains active until end of billing period. No further charges after cancellation.
6. Auto-Renewal
Subscriptions auto-renew each billing cycle. Cancel at least 24 hours before renewal to avoid charges.
7. Store-Specific Policies
- Google Play Store: Eligible for refund within 48 hours via Google Play support
- Apple App Store: Refund requests at reportaproblem.apple.com
8. Contact
- Email: contact@deeprudra.in
- Phone: +91 9547295934 (Mon–Sat, 10 AM – 6 PM IST)
- Address: DeepRudra Opc Private Limited, Suri, West Bengal, India