What is a Grievance?
A grievance is a formal complaint about account access, content accuracy, privacy concerns, billing disputes, or policy violations that has not been resolved through regular support channels.
How to Raise a Grievance
Email our Grievance Officer at dear4youindia@gmail.com with subject line "Grievance: [Your Issue]". Include your registered name, phone, issue description, and any previous support communication reference.
Response Timeline
Acknowledgement within 72 hours of receiving your grievance. Resolution support or final response within 15 business days. Complex matters may take longer with prior notification.
Confidentiality
All grievances are treated with strict confidentiality. Your personal information will not be disclosed during the grievance process except as required by law or to resolve the matter.
Escalation
If unresolved, you may approach the appropriate consumer forum or regulatory authority under Indian law, including the Consumer Protection Act, 2019.
Alternative Contact
For urgent matters, you may also reach us via WhatsApp at +91 95472 95934. We are available Monday–Saturday, 10 AM to 6 PM IST.
👤 Grievance Officer
Sagardeep Garain
Suri-I, West Bengal
Response: Acknowledgement within 72 hours · Resolution within 15 business days